Royal Mail Phishing Scam

We have received reports of a phishing email currently circulating in the UK and being received by Kent residents.

The email tells you that you have missed a delivery and provides a link to reschedule. It is a scam, do not click on any links or enter any details.

This scam often circulates at Christmas as we may be expecting parcels and deliveries.

Royal Mail provides this advice – How to spot a fake email: Check at the top.
Fraudsters often use subjects or greetings that are impersonal and general, like “Attention Royal Mail Customer”. They may use a forged email address in the “from” field like “”. They may even use the Royal Mail logo. None of this guarantees the email has come from us.

The sender, subject and content may change slightly but often they:
• state there is a parcel waiting to be collected
• ask for payment before an item can be released for delivery
• prompts you to open a link or document
• asks you to send a text message or call a phone premium rate phone number
Protect your information
• Never send sensitive, personal information, security details or credit card numbers by email
• Never click on a link in an email if you are unsure about it, especially if it asks for personal financial information, this might attempt to install malware on to your computer
• Make sure you have a spam filter on your email account
Reporting potential scams
If you receive a suspicious email or discover a Royal Mail branded website which you think is fraudulent, please let them know by telephone 03457 740 740. They are open Monday to Friday 8am-6pm and Saturday 8am-1pm.

For help and advice with online scams contact Citizens Advice scams action on 0808 250 5050.

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