We have received reports of a phishing email currently circulating in the UK and being received by Kent residents.
The email tells you that you have missed a delivery and provides a link to reschedule. It is a scam, do not click on any links or enter any details.
This scam often circulates at Christmas as we may be expecting parcels and deliveries.
Royal Mail provides this advice – How to spot a fake email: Check at the top.
Fraudsters often use subjects or greetings that are impersonal and general, like “Attention Royal Mail Customer”. They may use a forged email address in the “from” field like “firstname.lastname@example.org”. They may even use the Royal Mail logo. None of this guarantees the email has come from us.
The sender, subject and content may change slightly but often they:
• state there is a parcel waiting to be collected
• ask for payment before an item can be released for delivery
• prompts you to open a link or document
• asks you to send a text message or call a phone premium rate phone number
Protect your information
• Never send sensitive, personal information, security details or credit card numbers by email
• Never click on a link in an email if you are unsure about it, especially if it asks for personal financial information, this might attempt to install malware on to your computer
• Make sure you have a spam filter on your email account
Reporting potential scams
If you receive a suspicious email or discover a Royal Mail branded website which you think is fraudulent, please let them know by telephone 03457 740 740. They are open Monday to Friday 8am-6pm and Saturday 8am-1pm.
For help and advice with online scams contact Citizens Advice scams action on 0808 250 5050.