Address: The Old Fire Station, Stone Street, Cranbrook, KENT, TN17 3HF Telephone: 01580 713112
Clerk – Mrs. C. Bezuidenhout – clerk@CSPC.org.uk
Responsible Finance Officer & Deputy Clerk – Mrs. L. Ham – clerk2@CSPC.org.uk
Deputy Clerk – Mrs. L. Thirkell – depclerk@CSPC.org.uk
Opening Hours – The Parish Council office is open from 10am-12 noon, Monday to Friday.
The Cake, Editors Email: chairman@CSPC.org.uk carol.somers@CSPC.org.uk
When You Contact Us
Cranbrook and Sissinghurst Parish Council is committed to providing a quality service for the benefit of the people who live or work in its area or are visitors to the locality. The standards set out below is the Parish Council’s commitment to providing all of its customers with an excellent service.
Cranbrook and Sissinghurst Parish Council will not tolerate bullying or harassment of any of its employees by elected members, other employees, contractors, visitors to the Parish Council or members of the public. The Parish Council is committed to the elimination of any form of intimidation in the workplace.
We will:
When answering the telephone, we will:
When dealing with written correspondence, we will:
When dealing with email correspondence, we will:
When you visit the Parish Council offices, we will:
What we expect from our Customers:
In times of trouble or distress, some people may act out of character when accessing Council services. There may have been upsetting or distressing circumstances leading up to a customer contacting the Council.
The Council believes that all customers have the right to be heard, understood and respected. However, the Council also believes that employees have the same rights. We, therefore, expect customers to be polite and courteous in all dealings with the Council.
The Council will not tolerate aggressive or abusive behaviour, unreasonable demands or unreasonable persistence; this includes any threat, abuse or harassment towards employees on social media (e.g. Facebook) which will be reported to the police. Any threat of physical violence will always be reported to the police.
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